Responsible for the daily operations and coordination of health appointments for a designated patient population and to assure appropriate and timely communication/information regarding medical service, access, physician and service referral, and direction of services offered at the organization. Provides high quality scheduling experience for the designated patient population. Deploys excellent customer service engagement skills by phone.
High School diploma or equivalent required.
Graduate of an accredited Medical Assisting Program or Licensed Practical Nurse License required.
Three (3) years of experience as a Medical Assistant or Licensed Practical Nurse in an outpatient practice or clinical specialty area required.
Active status as a Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) or Licensed Practical Nurse (LPN) required.
KNOWLEDGE, SKILLS, & ABILITIES:
Excellent oral communication skills required.
Computer skills required.
Associates Degree in Healthcare Administration or a related field preferred.
Prior Call Center, Healthcare IT, or Healthcare operational experience preferred.
Strong customer service background
This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday - Friday, email email@example.com or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.
Internal Number: 18385
About Penn State Health
At Penn State Hershey, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.