Kaiser Permanente - Washington Permanente Medical Group
Location: Renton, Washington
Internal Number: SENIO002454
Washington Permanente Medical Group (WPMG) is a clinician-led, self-governed and independent multi-specialty group practice, providing care to the more than 700,000 Kaiser Permanente patients in Washington state. We work unencumbered by traditional health care obstacles and without silos; prioritizing people over profits, collaboration over ego, and driven by a singular goal: our patients' health. At WPMG, we take care of the whole person, with a team to address the fundamental, social, and emotional needs that contribute to total health. We are clinicians motivated by the desire to make a purposeful difference in the communities we serve, and in how health care is delivered.
Kaiser Permanente-Washington Permanente Medical Group- is seeking a Full Time 1.0 FTE Senior Director, Quality and Experience to join our WPMG HQ team in Renton, Washington.
The Senior Director of Quality and Experience is responsible for providing strategic leadership, direction, and oversight in achieving WPMG's quality and experience goals. The Senior Director will work in partnership with Medical Directors, physician champions as well as system-wide relationships within WPMG and KFHP/W to proactively build processes and measurement to ensure alignment and implementation of enterprise strategies and goals, with respect to quality of care and consumer experience. The Senior Director will integrate enterprise efforts across various departments (Managed Care, Information Technology, Balanced Scorecard, Clinical Informatics, and Operations) to improve on WPMG's performance on patient's health outcomes and experience (i.e., HEDIS/CMS Star, CAHPS, Press Ganey).
Principal Duties and Responsibilities
Partners with Senior Medical Directors for Quality and Member Experience to identify quality of care and experience issues, facilitating partnership in coordinating enterprise approach to these issues.
Participate in strategic planning in anticipating market needs and develop innovative responses to address future needs.
Collaborates with other Operational and Administrative functional teams in the development and deployment of initiatives and tactics to improve the consumer experience.
Lead a team with overall oversight of quality programs and member experience and direct oversight of partnership with informatics.
Responsible for oversight of development methods for data collection and extracts data as required.
Measuring and evaluating data to determine the ultimate impact of the programs on both the medical operations and the health of patients.
Monitor the tracking and trending of relevant patients/population/conditions that support the clinical and care management of those patients.
Monitor the tracking and trending of relevant patient experience scores (Press Ganey) with detailed focus to provider driven scoring.
Assisting in the effort to develop the technology infrastructure needed to support quality and experience improvement programs.
Monitor health plan data and coordinate efforts to improve health plan tracked KPI's as it relates to Memorandum of Understanding.
Fosters a positive and pro-active work environment, emphasizing respect for individuals, high standards of quality, customer service, innovation and teamwork.
Renton, with a population of 101,300, is located on the south shore of Lake Washington with spectacular views of the lake, the Olympics, the Cascades, and Mount Rainier. The Cedar River runs through the heart of downtown and offers an abundance of natural beauty and a run of federally endangered chinook salmon. The City is centrally located for access to the regions' transportation network, accessible by four state and three interstate highways, only minutes away from Seattle, Bellevue, Tacoma and Sea-Tac Airport. Renton's strong economic base, diverse marketplace and favorable business climate have attracted the attention of nationally recognized companies that are looking to provide employees and their families with an outstanding quality of life.
We are dedicated to building lifetime relationships with peers and patients in Washington State's richly diverse communities. Many know the Pacific Northwest as an attractive tourist destination with beautiful scenery, friendly people, and a host of cultural and recreational opportunities. These elements, and others, make Washington an excellent place to live.
Equity, Inclusion and Diversity
In our local communities and across the nation, Kaiser Permanente sets the standard for respectful care. With multicultural staff, equity, inclusion and diversity councils, medical interpretation resources, outreach efforts, educational programs and more, Kaiser Permanente puts people first in our medical centers and beyond.
As part of Kaiser Permanente, Washington Permanente Medical Group (WPMG) seeks to create equity in our communities, eliminate health disparities, and always put patients--the heart of everything we do--first.
Following the guidelines in our National Diversity Agenda, every member of our team strives to:
Provide culturally responsive and appropriate medical care to improve the health and satisfaction of all people in our increasingly diverse membership
Recruit and retain clinicians and staff that enhance our workforce
Grow our membership by providing exceptional service and clinical care to all communities in our region
Creating a diverse workforce, an inclusive environment, and equitable opportunity for employment, growth, and advancement are deeply linked to our mission, our business, and our economic future. WPMG continues to add programs that build and maintain a workplace where we engage with our members, communities, and each other--with dignity, respect, and cultural understanding.
Equal Employment Opportunity
As part of our commitment to our employees and the members and patients we serve, we integrate diversity into all aspects of our operations. Maintaining a workforce with industry-leading levels of diversity through deliberate planning, development, and outreach is critical to fulfilling our mission, sustaining our business objectives, and providing the best level of care to our members and patients. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.