Guided by department objectives and priorities, responsible for gathering and documenting user and process requirements, developing workflow customizations, system documentation, and technical support of the Service Transition and Operations Lifecycle of ITIL. Partners with IT, Functional departments and Vendors to develop and deploy applications that automate and audit business processes.
Collaborates with functional leads and application consultants regarding business requirements and to write the design specifications for system solutions.
Apply strategies and approaches to identify risks with implementation, assessing their likelihood, and initiating strategies to test for those risks.
Report and communicate project risks, progress, and status to management.
Collaborates with functional leads on comprehensive system planning, coordination, development, execution, and monitoring.
Works in Development, QA, testing, and Production environments.
Manage migrations between environments and data loads.
Analyzes requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations.
Adheres to change management procedures to ensure proper tracking, documentation, testing, and approval is provided regarding changes to the environment or application.
Ensures solutions conform to current industry standards as well as to corporate guidelines and standards.
Records, reports, and tracks issues and bugs to accurately depict the status of the system.
Assigns team members tasks and projects, insuring successful completion, Reports project progress and activity to a higher level technical analyst or management designate.
Works with departmental and division management to develop and implement Information Technology strategies.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
*Relevant experience may be a combination of related work experience and degree obtained (Associate's Degree = 2 years; Bachelor's Degree = 4 years).
High School Diploma or Equivalent (GED)- (Required)
Minimum of 6 years-Relevant experience* (Required)
Certification(s) and License(s)
Foundations of Information Technology Infrastructure Library Certification (ITIL) - Default Issuing Body
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh FoodFarmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencingprograms, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13... hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers. What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.