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Our Telecommunications team at ChristianaCare is seeking an experienced Telecommunications Analyst to join their award-winning team of designers, developers and user experience experts! As the Telecommunications Analyst, you will provide first level support to maintain or upgrade the existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR, Cable Plant and wireless IP phones while supporting and providing technical guidance to the Field Staff.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Recommends solutions as appropriate to resolve complex Telecommunications service request.
Analyzes system traffic reports as requested by management, including operator statistics, voice mail, ACD, trunk, and PBX load balance. Make necessary modifications based on analysis.
Coordinates the installation of Telecommunications Systems at all satellite locations.
Investigates and resolves all escalated telecommunications system repair requests with external vendors or internal staff as appropriate.
Conducts site surveys for all new projects to estimate equipment required and labor time.
Oversees the maintenance of all Telecommunications and Ancillary Systems via established industry guidelines for optimum operating efficiency.
Participates in construction and renovation projects involving multi-disciplinary teams.
Performs analysis of Voice Messaging Systems, which includes a monthly report on traffic and effective utilization.
Oversees the weekly work efforts of the contracted vendor technical staff.
Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to Manager, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.
Must be available to receive calls or work after hours or on weekends for support related issues.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Minimum of 5 years' experience in a high volume and complex Telecommunications organization with 5 years' experience of Voice Messaging applications.
Demonstrated Experience in PBX Recovery Procedures under full operating conditions.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Knowledge of the following: PBX Network Designs, current Voice Messaging Systems applications and maintenance, Wireless Telephony applications and design, High-Volume Call Center design and applications, Computer-Telephone integration, Transmission Technologies (Analog, Digital).
Ability to develop, maintain and implement Disaster Recovery Procedures; delegate appropriate assignments to Field Staff and external Vendors, utilize PC applications i.e., Excel, Word, Microsoft Projects, Visio, Power Point, etc., interpret System Error, Load Balance and Traffic Utilization Reports, document requirements in project meeting to turn into actionable work items.
Basic knowledge of IP networks.
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.