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As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

JOB SUMMARY

The Manager, Consumer Protection Compliance (�Compliance Manager�) will support Conifer�s Ethics and Compliance program by providing day-to-day management of the consumer protection compliance program. The Compliance Manager will often partner with the following functional compliance areas in their work: Coding Compliance, Investigations, Risk & Oversight, Revenue Cycle Compliance, Privacy, Third Party Oversight, Training & Education, Policy, and Regulatory Change Management. The Compliance Manager will also have the opportunity to support other compliance program initiatives and participate in a variety of projects.

Develops, implements, and oversees core elements of the consumer protection compliance program to: (1) provide consumer protection compliance subject-matter expertise to key stakeholders (2) proactively identify and remediate consumer protection compliance risk and emerging concerns throughout the organization; and (3) perform risk-based consumer protection compliance monitoring and testing of both internal processes and supplier-managed processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Provides consumer protection compliance subject matter expertise to Conifer operational leaders and compliance team members, as well as client compliance counterparts.
• Develops and performs key, risk-based monitoring and testing activities including:
  • Creating appropriate parameters for monitoring and testing activities included in the Ethics and Compliance Testing Plan
  • Assessing operational process governance
  • Analyzing data in probe samples and performing account reviews
  • Identifying and recommending opportunities to mitigate risk or improve the efficiency or effectiveness of business operations and compliance
  • Drafts final reports and dashboards
• Routinely oversees early out and bad debt collection vendor practices as part of the organizationâ��s established third party oversight framework
  • Establishes proactive relationships with the vendorsâ�� operational and compliance contacts
  • Conducts routine monitoring and risk-based testing of vendor-owned processes
  • In conjunction with Legal and Operations, addresses instances of non-compliance related to vendor performance
• Supports consumer protection-related regulatory change management implementation efforts.
• Assists in the creation of consumer protection compliance education and resources. In addition, advises on policy updates, where applicable.
• Collaborates with key leadership, team members, contractors, and other stakeholders throughout Conifer to promote a culture of compliance.

SUPERVISORY RESPONSIBILITIES

If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Direct Reports (titles) Senior Analyst, Analyst, Specialist, , Analyst, Sr. Specialist, and/or Sr. Analyst as, as applicable
• Indirect Reports (titles) Analyst, and/or Sr. Analyst as applicable

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment activity. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently with little supervision and seek guidance as needed to clarify assignments or request for information.
• Excellent written and verbal communication and customer service skills.
• Ability to prepare presentations and present compelling content to executive level audiences
• Possess basic business skills, an understanding of general compliance operations and department goals in the healthcare environment.
• Proficient with various desktop applications such as Microsoft Excel, Word, PowerPoint and/or Access.
• Intermediate knowledge of relational database management systems.
• Must be a team player - Always willing to help in whatever way possible and go the extra mile to get the job done.
• Intuitive and skilled at problem solving in anticipation of internal stakeholder and/or client requests.
• Have the ability to make logical correlations between data points to determine if analysis is accurate.
• Detail oriented, meticulous, and accurate in completing tasks on time.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• Bachelors Degree in Business, Finance, Healthcare Administration, or related field or equivalent years of related experience required.
• Minimum five yearsâ�� experience in related area required Experience managing risk in the areas of TCPA, FDCPA, FCRA, and other state and federal consumer protection laws and regulations required
• Experience working in a healthcare focused organization is preferred

REQUIRED CERTIFICATIONS/LICENSURE

Include minimum certification required to perform the job.

• Certified Healthcare Compliance (CHC) or Certified Compliance & Ethics Professional (CCEP) is preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position, use computer and answer telephone

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Work Environment
• Remote Office Work Environment

Employment practices will not be influenced or affected by an applicant�s or employee�s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.