Job Summary

Responsible for utilizing technical and business knowledge to configure and support assigned applications/systems. Responsible for assisting with project planning and completion including analysis, training, testing, documentation, problem resolution and application implementation. Cross-trains with other areas of the department as assigned to accomplish and meet technical, business or operational needs for which the employee is qualified to perform. Participates in a culture of continuous improvement to ensure that departmental goals and the organization's strategic initiatives and targets are met.

Job Duties

• Possesses excellent knowledge of and supports any of various departmental systems, functions or workflows.
• Works closely with application vendors as needed, oversees release updates, issues lists, new product evaluation and learns any new applications/systems to support departmental activities.
• Performs application/system maintenance of tables, master files and data entry automation design.
• Includes, but is not limited to development, coding, testing, implementing, and performing post-execution validation of scripting routines that access files, execute key-stroke emulation to post the files, and refiles the source data.
• Leads and/or accomplishes gathering data, problem analysis, review of/defining system specs by applying knowledge of applications, applicable documentation, files, reports and other application related workflows.
• Resolves system issues independently, or if needed, reports issues to IT and/or application vendor to ensure timeliness of resolution.
• Serves as liaison between IT and the business community for department initiatives.
• Works closely with various levels of staff/customers/management to determine technical solutions to meet business needs.
• Educates customers of any complexities associated with project requirements and suggests other alternatives to achieve an equal or better result.
• Participates in various projects, prepares documentation, including project plans, requirements, design documents, workflows, requests for vendor proposals, presentations, test plans, policy/procedures, training materials, stakeholder communications and Leadership approvals.
• Applies standard system and project management methodologies throughout the implementation and use of assigned applications, including progress reporting, procedural and change control/management processes.
• Leads and/or participates in the creation and execution of a communications plan that meets the needs of a project, including status meetings, status reports, change management, and issue escalation.
• Creates agendas, ensures the capture of minutes, and conducts meetings in an effective and efficient manner.
• Supports Merger and Acquisition activities related to departmental business and technical needs.
• Responsible for the preparation and maintenance of internal policies, procedures and standards, new employee onboarding and training materials, and provides training to fellow team members and/or end users as needed.
• Maintain compliance with external regulations and internal policies.
• Mentors/coaches less senior team members to enhance their skillsets, broaden their knowledge base and promote career growth.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. *Relevant experience may be a combination of related work experience and degree obtained (Associate's Degree = 2 years; Bachelor's Degree = 4 years).

Position Details

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 8 years-Relevant experience* (Required)

Certification(s) and License(s)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

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